Qualité et Engagement
Our quality commitments
1- Irreproachable quality
''There is no room for chance, for question about quality.''
The economies will never be at the expense of quality. No advertisement, no digital impressions, no photos. The canvases are painted carefully with paint in order to ensure the highest quality including a texture (more or less strong) according to the selected painting.
We keep repeating to our new customers that : all the offered paintings on our website are hand-painted only.
Please note that no order will leave our warehouse if we find that the latter does not comply with the quality that we require.
The satisfaction of our customers is essential!
2- Warranties : satisfied or refunded :
You benefit a warranty against any aesthetic or functional damages resulting from defects or hidden defects. The paintings are delivered by us in the greater Montreal and Ottawa. If you are not satisfied with your paintings for a very good reason : design, size, colors are different, simply decline your order upon delivery. We will refund you within 14 business days (only the paintings and not delivery fees).
For other regions (where we deliver paintings by express mail), if you are not satisfied with the paintings for the same reasons mentioned above, you must return the painting to your own expense to our head office.
The refund is only applied or the paint from our collection no refund is allowed for customized paints. Refer you to the page conditions and terms
3-Deliveries & fees
All custom paintings are painted after receipt of payment within 3/ 4 weeks.
Some of our paintings are already in stock, so the delivery will be done within 2 weeks otherwise it will take 4 weeks.
You can order and pick up a paint in our show room situated in : 115 rue Gaston Dumoulin local 103 , Blainville,
In the greater Montreal area, we deliver the paintings for our clients in relation to their availability (evening, day, weekend). In other area, we deliver them by express mail, in the rules of art: in a package suitable for its size with a triple thick cardboard. The sending is ensured to avoid any inconvenience during transport.
After purchase order, you should send us via email at firstname.lastname@example.org your complete adress and contact number in order to coordinate your shipping adequately , otherwise we will send the package to the adress mentionned in your payment slip without any notification.
Shipping cost is 14$ per paint in Quebec and Ontario, you can also pick up your item to our show room in Blainville.
(This shipping fees will not be offer in some remote area of Quebec, Ontario or Canada please click this link to have more information).